Once end users are signed on, they can be assigned unique roles and groups relying on what they should do and what obtain level is required. The controls supplied by Samanage include the chance to configure customers to become 100% browse-only or to possess complete administrative entry.
There are only a few companies who are positioned to serve the complete IT current market, from small companies for the Fortune 500, the best way that SolarWinds and Samanage do. Mid-market place and scaled-down enterprises are underserved in the space, as existing choices tend to concentrate on sophisticated business answers that demand devoted workers and pricey Skilled companies engagements.
Samanage's IT Provider Desk and Asset administration suite has several characteristics corporations may very well be seeking and offers a brief cost-free demo, but a lackluster interface suggests it isn't really a in good shape for everybody.
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Its capacity to streamline assist workflows, enrich visibility throughout IT operations, and provide superb consumer assistance have earned the software one of our primary awards.
Samanage adheres to the knowledge Technological know-how Infrastructure Library (ITIL), meaning it sporting activities a list of functions that assistance it professionals adhere to ITIL best practices when delivering assistance providers in huge IT functions. Due to the fact we reviewed irt previous yr, it's also adopted an up-entrance pricing coverage the place it used to demand you to definitely phone a profits human being to be able to even get a simple estimate.
A different much more granular place exactly where Samanage stands out from the group is in its Dashboard as well as array of studies that it generates. On login, the Dashboard is exactly where end users are automatically placed and when its meant to offer people with immediate insight into what's going on over the organization, I found it a tad puzzling to use out-of-the-box. You'll find a staggering amount of metrics, graphs, and vital efficiency indicators (KPIs) With this view, likely way over any solitary part demands.
Maybe the most common favourable remarks about Samanage is its trustworthy client help. “We can easily Get hold of them via chat, e-mail, mobile phone… the options give us lots of adaptability,” talked about one particular of numerous contented prospects.
There’s nothing exceptional regarding the Know-how Base–research, tags, edit, documentation are all regular options–other than to claim that it’s backed by a dependable ITIL-compliant backend.
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The Samanage interface suffers a bit from looking to cram so many characteristics and options into what is essentially one World wide web interface. All the things is stored in sections that make simply enough perception to become useful but it absolutely was oftentimes challenging to discover specified options when I necessary them.
Be warned however, the dashboard is preset to show click here all values; that's why, you’ll invest a while customizing the features you want.
I fully grasp this is an acknowledged profits product for A lot on the organization software globe, but in at the present time of Plainly priced, cloud-managed expert services like Cayzu and Freshdesk, it's irritating to not have all the opportunity to finish my transaction immediately.
We weren't capable of examination this attribute, so make certain To guage on your own carefully in advance of banking on it.
An excellent service desk really should enable you not just to discover into your IT operation, but glean insights from knowledge. This really is, in actual fact, considered one of Samanage’s sturdy points, Gordon claimed.